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Sunday, November 17, 2013

Customer service, something that seems to have been forgotten these days. I can subsume all my opinions into one word: ¨Disrespect¨. One can complain as many times as they want due to this kind of behavior in pretty much any establishment. It´s our right to do so. No matter how sorry the manager of a fast food restaurant is for their employees´ attitude. The customer is always right, and has to be compensated if the case may be. Humongous franchises hire anybody so they can profit more. However, it doesn´t mean their staff are gonna trample over people. They think that just cuase their establishments are  crawling with customers all the time they are invincible. That ain´t the case whatsoever. Therefore, one has to remain strong and put them in their place. I don´t wanna name names, but I´ve had pretty bad experiences in almost every single fast food establishment there is. They think that it´s OK to walk over customers with the excuse of a more juvenile service. That´s BS. Mostly, I´ve seen this in fast food franchises; though it happens in other kinds of businesses as well.  Anyhow, to sum up, I´ll say anytime you run into this situations in which you get brushed off or whatnot from one of these bad employees. Do not get jittery, just calm down and ask to talk to the manager. Sometimes it is necessary to see the flip side of a situation so that you can tackle your problem.

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